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Plans, limits & what each tier includes

Your workspace runs on one of four plans — Free, Starter, Pro, or Business — and each one sets how many teammates, clients, documents, and emails you get, plus which extras (online payments, automation, custom branding) are switched on. This article walks through what's in every tier, how the app keeps you within your limits with friendly upgrade prompts, and where to see your current usage.

The four plans at a glance

Plans climb in capability from Free up to Business. The free tier is built for trying things out solo, the paid tiers add team seats, unlimited clients and documents, email sending, online payment links, and the automation and branding features. Prices below are the standard monthly rate; see the regional pricing section for what you'll actually see in your local currency.

  • Free — 1 team member, up to 3 clients, up to 5 documents per month, no email sending, no payment links, no automation, no custom branding. No charge.
  • Starter — 2 team members, unlimited clients, unlimited documents, 100 emails per month, online payment links, custom branding. No automation.
  • Pro — 5 team members, unlimited clients and documents, 1,000 emails per month, payment links, custom branding, and full automation (reminders, scheduling, recurring invoices, quote auto-convert).
  • Business — unlimited team members, unlimited clients and documents, unlimited emails, plus everything in Pro (payment links, custom branding, automation).

What each limit and feature actually means

Most limits are simple counts. Where a plan shows "Unlimited" there's no cap at all. The capability features (payment links, automation, custom branding) are either on or off for the whole plan.

  • Team members (seats) — how many people you can have in the workspace. This counts current members plus any pending invitations, so an outstanding invite uses a seat until it's accepted or revoked.
  • Clients — how many clients you can store in your address book. Only Free is capped (at 3); every paid plan is unlimited.
  • Documents per month — how many invoices and quotes you can create each calendar month. Only Free is capped (at 5); paid plans are unlimited. The monthly counter is based on documents created, so deleting or voiding a document doesn't free up room that month.
  • Emails per month — how many invoices, quotes, reminders, and receipts you can email each month. Free can't send email at all; Starter gets 100, Pro 1,000, and Business unlimited.
  • Online payment links — lets clients pay an invoice online from a hosted payment link. Available on Starter and up.
  • Reminders & automation — automated overdue reminders, scheduled sends, recurring invoices, and quote auto-convert-on-accept. Pro and Business only.
  • Custom branding — add your own logo to PDFs and remove the "Platybooks" footer. Starter and up.

How limits are enforced

You don't have to track any of this yourself — the app watches your usage and steps in at the right moment with a friendly nudge rather than a hard error. When you try to do something your plan doesn't cover, an "Upgrade to [plan]" dialog appears explaining the feature and naming the lowest plan that unlocks it.

For example: on Free, clicking New client once you already have three opens the upgrade dialog instead of the form, and the client list shows a small counter like 3/3 that turns amber when you're at the cap. In the invoice or quote editor, the Auto-convert and Recurring invoice switches are disabled on plans without automation and show an "Upgrade to Pro" badge, and the payment-link panel shows an upgrade prompt until you're on a paying plan. These checks are also enforced behind the scenes on the server, so the limits hold even outside the obvious buttons.

One thing to note on downgrades: if you try to move to a lower plan while you're over its limits (for example, more clients or seats than the lower plan allows), the app blocks the switch and tells you to reduce your usage first.

  • Upgrade prompts are non-blocking nudges — they explain the feature and the plan that unlocks it, not cryptic errors.
  • Counters (like clients X/Y) turn amber as you approach a cap and red once you hit it.
  • Only the workspace owner can change the plan. If you're an admin or member, the dialog tells you to ask your owner to upgrade.

Seeing your usage in Settings → Billing

Open Settings and go to Plan & billing to see exactly where you stand. The page shows your current plan and price at the top, then usage meters for Team members, Clients, Documents this month, and Emails this month — each with a small bar that fills as you use it and turns amber near the limit, red at it. Plans on an unlimited limit simply show your running total with no cap.

Below that is a full comparison table of all four plans side by side, with your current plan highlighted. From there the owner can upgrade or downgrade. Upgrading takes you to a checkout; switching down to Free cancels the paid subscription (after the downgrade check passes).

  • Current plan, price, and status (a badge appears if the subscription isn't active).
  • Four live usage meters: team members, clients, documents this month, emails this month.
  • A four-plan comparison table with Upgrade / Downgrade buttons (owner only).
  • If your subscription is billed through a real card provider, the owner also sees a "Manage billing" button to manage the card, switch, or cancel.

Regional pricing

Plan prices are shown in your local currency where the app has dedicated local price points. South African visitors, for instance, see prices in rand — roughly R0 for Free, R200 for Starter, R500 for Pro, and R1,200 for Business — detected automatically from your region rather than a live currency conversion, so the numbers read as clean round amounts. Everywhere else, prices display in US dollars (12, 29, and 79 dollars a month for Starter, Pro, and Business; Free is always free). The currency you see for plan prices is about display; the currency on your own invoices and quotes is set separately in your workspace settings and per document.

Frequently asked questions

What happens when I hit a limit?

Nothing breaks — the app shows a friendly upgrade prompt at the moment you'd cross the limit (for example, adding a fourth client on Free, or flipping on a recurring invoice without automation). It names the lowest plan that unlocks what you're trying to do. Your existing data is untouched; you simply can't add more of that thing until you upgrade or, for monthly limits, until the next month.

Who can change the plan?

Only the workspace owner can upgrade or downgrade. Admins and members can see the Plan & billing page and the usage meters, but the upgrade dialog will ask them to have the owner make the change.

Can I downgrade if I'm over the lower plan's limits?

Not until you fit. If you have more clients or team members than the target plan allows, the app blocks the switch and tells you what to reduce first — for example, removing teammates or clients down to the new plan's caps — then you can switch.

Do my monthly document and email counts reset?

Yes, those are per calendar month and start fresh each month. Note that the document counter is based on documents created, so deleting or voiding one doesn't give the count back for that month. Clients and team-member limits are not monthly — they reflect your current totals.

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